Terms & Conditions

Welcome to ugreennas.lk. By accessing, browsing, or purchasing products through our website, you agree to comply with and be bound by the following Terms and Conditions.

1. Acceptance of Terms

By using this website, creating an account, or placing an order, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

2. Products and Availability

We strive to ensure that all product descriptions, specifications, images, and prices displayed on the website are accurate. However:

• Product availability may change without prior notice.
• We reserve the right to modify, discontinue, or replace products at any time.
• Product images are for illustrative purposes and may slightly differ from the actual item.

3. Pricing

• All prices displayed on the website are in Sri Lankan Rupees (LKR).
• Prices may be changed without prior notice.
• Promotional offers, discounts, and special campaigns are subject to specific terms and availability.
• In the event of a pricing error, we reserve the right to cancel or refuse any order placed at the incorrect price.

4. Orders and Payments

When placing an order:

• You agree to provide accurate and complete information.
• Orders are subject to acceptance and stock availability.
• Payment may be made using approved payment methods available on the website.
• We reserve the right to cancel any order suspected of fraud, misuse, or unauthorized activity.

5. Delivery

• Delivery times are estimates and may vary depending on location and courier operations.
• Delays caused by weather conditions, public holidays, or unforeseen circumstances are beyond our control.
• Risk of loss and ownership of products pass to the customer upon successful delivery.

6. Returns and Exchanges

Products may be eligible for return or exchange, subject to our Returns Policy.

Returns may not be accepted if:

• The product has been damaged due to misuse.
• The product is not returned in its original condition and packaging.
• The return request exceeds the applicable return period.

7. Warranty

Certain products may be covered by manufacturer or distributor warranties.

Warranty coverage does not include:

• Physical damage.
• Improper use or negligence.
• Unauthorized modifications or repairs.
• Damage caused by accidents, liquids, or power surges.

Warranty claims may require proof of purchase.

8. User Accounts

If you create an account:

• You are responsible for maintaining the confidentiality of your login credentials.
• You agree to notify us immediately of any unauthorized access.
• We reserve the right to suspend or terminate accounts involved in suspicious or fraudulent activities.

9. Intellectual Property

All content on this website, including:

• Logos
• Graphics
• Product descriptions
• Images
• Website design
• Text and software

is the property of UGREENNAS Sri Lanka or its licensors and may not be copied, reproduced, or distributed without written permission.

10. Limitation of Liability

To the maximum extent permitted by law, UGREEN Sri Lanka shall not be liable for:

• Indirect or consequential losses.
• Business interruption.
• Loss of profits or data.
• Delays caused by third-party service providers.

11. Prohibited Activities

Users shall not:

• Use the website for unlawful purposes.
• Attempt to gain unauthorized access to systems or accounts.
• Distribute malicious software or harmful content.
• Interfere with the website's operation or security.

12. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Democratic Socialist Republic of Sri Lanka.

13. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time. Updated versions will be published on this page and become effective immediately upon posting.

14. Contact Us

If you have any questions regarding these Terms and Conditions, please contact us through our website contact page or customer support channels.