Privacy Policy

At ugreennas.lk, we are committed to protecting your privacy and safeguarding your personal information.

This Privacy Policy explains how we collect, use, store, and protect information when you visit our website or make purchases from us.

1. Information We Collect

We may collect the following information:

Personal Information

• Full name
• Email address
• Telephone number
• Billing address
• Delivery address

Account Information

• Username
• Password (stored securely in encrypted form)

Order Information

• Purchased products
• Transaction history
• Delivery details

Technical Information

• IP address
• Browser type
• Device information
• Website usage statistics
• Cookies and tracking data

2. How We Use Your Information

We use your information to:

• Process and deliver orders.
• Provide customer support.
• Manage your account.
• Improve our products and services.
• Send order updates and service notifications.
• Prevent fraud and enhance website security.
• Comply with legal obligations.

3. Marketing Communications

With your consent, we may send:

• Promotional offers
• Product updates
• Newsletters
• Special campaigns

You may unsubscribe from marketing communications at any time.

4. Cookies

Our website may use cookies and similar technologies to:

• Improve user experience.
• Remember user preferences.
• Analyze website traffic.
• Enhance website functionality.

You may disable cookies through your browser settings; however, certain website features may not function properly.

5. Sharing of Information

We do not sell or rent your personal information.

Your information may be shared with:

• Payment processing providers.
• Delivery and courier partners.
• IT and hosting service providers.
• Government authorities were required by law.

All third parties are expected to maintain appropriate security measures.

6. Data Security

We implement reasonable technical and organizational safeguards to protect personal information from:

• Unauthorized access
• Loss
• Misuse
• Disclosure
• Alteration

While we take appropriate precautions, no online transmission or storage system can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as necessary to:

• Fulfill business purposes.
• Complete transactions.
• Comply with legal and regulatory requirements.
• Resolve disputes and enforce agreements.

8. Your Rights

You may request to:

• Access your personal information.
• Correct inaccurate information.
• Update account details.
• Request deletion of information where legally permitted.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of external websites.

10. Children's Privacy

Our website is not intended for children under the age required by applicable law to provide personal information independently.

We do not knowingly collect personal information from children without appropriate consent.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page together with the revised effective date.

12. Contact Us

If you have questions regarding this Privacy Policy or how your information is handled, please contact our customer support team through the website's contact page.